Terms of service

The service

SendFit lets coaches build nutrition plans (meals with their macros, or macro targets only) and training plans, and send them to their clients as a link: the client needs no app and no account. Depending on what the coach turns on, clients can log their workouts, send weekly check-ins with their weight and progress photos (and, for athletes the coach puts in contest prep, a short daily check-in), pick an alternative the coach offers for a meal, and get workout reminders by email. Coaches can keep their clients' maxes, so loads written as a percentage show as a weight on the client's link.

You are responsible for what you add and for the advice you give your clients. SendFit is a tool, not medical, training or nutrition advice.

Your account

Keep your password private and your email up to date: we use it for account, security and billing emails. You can delete the account anytime from your profile.

Your clients and their data

• You decide which clients you add and what you enter about them. For your clients' data you are the controller and SendFit is your processor: the Data Processing Terms below apply.
• You need a lawful basis for the data you enter about your clients and for what they send from their link. Weight, progress photos and notes about health, injuries or diet are health data: for them you need your client's explicit consent. Only add what you need to coach them.
• If you add a client's email address and turn on workout reminders, you confirm that you may use that address to send them those reminders. Every reminder has an unsubscribe link, which stops them for that client.
• Clients don't have accounts: anyone with the link can open the plan, so send it only to your client. You can put a password on a link.

Free trial and founding coaches

New accounts get a 7-day free trial, without a card (14 days through another coach's invitation link; 30 days through a partner's link or code when the partnership offers them). The first 10 coaches got SendFit free, for life, as founding coaches.

Prices and automatic renewal

• SendFit costs $24.99 a month or $249 a year, plus tax where applicable. The prices shown on the Billing page and at checkout are the ones that apply.
• Your subscription renews automatically at the end of each period, every month or every year, until you cancel. Stripe charges the card you saved.
• If you subscribe during the free trial, the first payment happens when the trial ends. Exception: if you subscribe with less than 2 days of the trial left, the payment happens right away and your paid month (or year) starts then. The remaining trial days aren't added.
• We email you 21 days before a yearly renewal, and once a year we remind monthly subscribers how their subscription works.
• If prices change, we email you at least 7 days before. The new price applies from your first renewal after that date.

How to cancel

Cancel anytime in Billing, under "Manage subscription". You keep access until the end of the period you paid for, and nothing more is charged. After that, your clients, plans and recipes stay saved, and the plans you sent keep opening for your clients. You need a subscription again to edit them.

Refunds

Payments aren't refundable, except where the law requires it. Use the free trial to try SendFit before you pay, and cancel anytime: you keep access until the end of the period you paid for.

Failed payments

If a payment fails, Stripe tries again for about two weeks and you keep access meanwhile. If it still fails, access is paused until the open invoice is paid.

Invitations, partners and commissions

• Your invitation link (sendfit.app/r/YOUR-CODE), or the code typed at sign-up: a coach who signs up with it gets 14 free days instead of 7. When they make their first payment, you get one free month ($24.99) as a credit on your next SendFit invoice. Only for their first payment, and never as money.
• Founding coaches (lifetime access) have no invoice, so invitations earn them nothing: their link only gives the invited coach 14 free days instead of 7.
• Partners (mentors, schools, channels for coaches) are coaches we agree a partnership with. While you are a partner, SendFit is free for you, and you earn the percentage we agreed on every payment made by the coaches you bring, for as long as they stay subscribed. We can set up a custom code for you (for example SARAH); your 8-character code keeps working too.
• Depending on the partnership, coaches who sign up with a partner's link or code get either 30 free days instead of 7, without a card, or a discount when they subscribe (the partner discount), as shown at sign-up (and, for the discount, at checkout). Never both, and the discount doesn't combine with another promotion code. If a partner later changes what they offer, coaches who already signed up keep what they got at sign-up.
• A commission is worked out from what the invited coach actually paid on each invoice, after any discount, rounded to the cent. It becomes available 30 days after the payment and is paid by bank transfer, usually once a month, to the payout details you give us. Your Invite page shows every amount and its status.
• If Stripe refunds a payment, in full or in part, the commission on it goes down in proportion, or is cancelled if the whole payment is refunded. If the commission was already paid, the refunded share is owed back: we ask for it or take it off your next payout.
• As a partner, when you recommend SendFit, say clearly that you earn a commission from it (for example by calling your link an “affiliate link”), as the advertising rules in your country require.
• As a partner, you declare and pay yourself any taxes due on the commissions you receive.
• You can't invite yourself. An invitation doesn't apply to your own email address or account, in a browser that has already had a SendFit account, or, for a coach's link, once 3 invited accounts have been created from the same network in 30 days.
• We can end a partnership or change this program at any time. When a partnership ends, your free access stops (the account needs a subscription again), your account and your regular invitation link stay, and later payments no longer earn a commission. Commissions earned before the end are still paid once they become available.

Fair use

Don't use SendFit to break the law, send spam or get into other accounts. We may suspend accounts that do.

Data Processing Terms

These terms cover the personal data of your clients: what you enter about them in SendFit and what they send from their link (plans, workout logs, check-ins and their photos, maxes, meal choices, the email address for reminders). For this data you are the controller and SendFit is your processor, under the GDPR and, for coaches in the UK, the UK GDPR.

• Instructions: we process your clients' data only to provide SendFit to you, following your instructions: these terms and what you do in the app. If we think an instruction breaks data protection law, we tell you.
• Confidentiality: only the people who run SendFit can reach the data, they keep it confidential, and they open your account only when you ask (setup, support, or a program you send us to build).
• Security: connections are encrypted (HTTPS), passwords are kept only as hashes, progress photos are stored privately and open only through signed links shown to you, and access to the servers is limited to the people who run SendFit. The database is backed up.
• Sub-processors: the companies that process data for us are the ones listed in our privacy policy, under “Who processes data for us”, and you agree that we use them. When we add or replace one, we announce it there, by updating the list and the date at the top.
• Your clients' requests: if a client asks to see, correct, export or delete their data, you can do most of it in the app (edit or delete the client, or Export in your profile). We help you with the rest, and if a client writes to us, we send them to you.
• Breaches: if we learn of a security breach that affects your clients' data, we tell you without undue delay, with what we know and what we are doing about it, so you can meet your own obligations.
• End of the service: when you delete your account, your clients' data is deleted with it right away, and the copies in backups disappear within 30 days. Before that, you can download everything from Export in your profile.
• Compliance: on request, we give you the information you need to show that these terms are followed.

Availability and liability

We work to keep SendFit running and your data safe, but the service is provided as it is. To the extent the law allows, our liability is limited to what you paid us in the last 12 months.

Changes and law

When these terms change, we update the date at the top. For important changes we also tell you in the app and by email. These terms are governed by Romanian law.